Freight Forwarder – Air

Why join IB Cargo:

  • Working with us means working with people who have a passion for achievement, strive for outstanding results and build effective relationships inside and outside our company.
  • IB Cargo has over 15 years of experience in the logistics transportation industry, undertaking our activity with excellence criteria and commitment with our future. We welcome the ideas, innovations and passion that will take us there.
  • We’re committed to our people. We support our staff and contractors through a range of work experience, training and mentoring to achieve their career and personal goals.
  • Our culture is based on a collaborative atmosphere and enthusiastic approach to work, there’s a strong focus on doing the right things and communicating openly that makes this a great place to work.

Company Values:

  • Can-do attitude
  • Inspiring Innovation
  • Integrity
  • Customer satisfaction

Company Principles:

  • Customer Focus: Provide an excellent level of service to both internal and external customers.
  • Respect: Demonstrate a genuine appreciation for others by treating everyone with respect and maintaining the highest level of professionalism when working with others
  • Efficiency: Quality in carrying out job responsibilities and notable contribution to Customer and Company’s goals
  • Adaptability: Work efficiently and effectively considering new information, changing situations, and different environments
  • Teamwork: Work effectively within and across departments, collaborating with others to achieve common goals, listening, and communicating in a way that respects and supports others
  • Initiative: Take initiative, accept, and carry out additional responsibilities beyond regular job assignments
  • Can-do Attitude: Positive towards work responsibilities, colleagues, and customers

Job Summary:

This position is responsible for quoting customers and agents in a timely and accurate manner, for communicating and establishing excellent relationships with air carriers, agents, and colleagues to ensure the best possible and most competitive rates whilst providing with operational excellence, high productivity, and customer satisfaction.

Status: Full-time, initial on-site presence; hybrid way of working (3 days in the office) after an accommodation period of 3 – 6 months.

Key Responsibilities:

  • Coordinate all Air Import/Export Freight activities, including quotations, bookings, documentation, data entry, shipment track and trace, billing, arranging deliveries.
  • Issue bills and invoices to customers and agents and organize documentation and properly keep all records updated.
  • Communicate daily with airlines, agents, truckers, customers, customs brokers, sales & business support representatives, and overseas colleagues.
  • Comply with all Romanian customs, IATA and Transport RO regulations and requirements.
  • Advise clients concerning terms of delivery & payment, Air insurance & services, transport alternatives, etc.
  • Handle requirements for dangerous or temperature-controlled goods and ensure to have proper export documents, accreditations, permits, licenses, etc.
  • Invoicing and posting of costs on individual file level and ensure that there are no losses on files report.
  • Follow up quotation with the clients.
  • Ensure all documentation, such as invoices, AWB and other related documents for outbound /inbound shipments is completed accurately and forwarded to the appropriate party.

Qualifications:

  • Experience in Air Freight Forwarding – minimum 1 year.
  • Ability to react and perform well under tight deadlines.
  • Local knowledge of Air product, processes, and requirements.
  • Fluency in written and spoken English.
  • Attention to detail and accuracy.
  • Effective communication skills and communication professional etiquette.

If our values, principles, and commitments resonate with you and you are interested in growing your career with IB Cargo, we would love to meet you; just send us your resume to hr@ibcargo.com.

Hai să parcurgem primii pași și îți așteptăm prezentarea la adresa: hr@ibcargo.com.

Let’s go through the first steps and we await your presentation at: hr@ibcargo.com.